Customer Satisfaction Survey - Colony Packaging & Machine

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Industrial Packaging and Packaging Equipment Wholesaler across Central PA and Northern MD for 60+ Years

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1776 Colony Road
York, Pennsylvania 17408

Toll Free: 1-800-221-9577
Local: 717-764-5088

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Thank you for taking the time to share your honest feedback with us – we greatly appreciate the opportunity to learn about our customers’ experiences with us. If you would like to talk to our General Manager directly please give us a call: 1-717-764-5088.

Feedback Survey

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- Step 1 of 2

Date of Reference: *

Please describe your area of feedback:

Material Delivery
Equipment Services
Customer Service / Sales

What type of service did you receive (choose all that apply)? *

Repair Services
Installation Services
Training Services
Other

Please explain "Other"

Which department is your feedback regarding (please check all that apply)?

Customer Service
Accounting Department
My Sales Representative
Colony Warehouse Pick-up/Drop-off
Service Department

Please rate your overall satisfaction working with your Colony contact:

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Were we able to address your question/concern to your satisfaction?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Overall how satisfied were you with the work performed today? *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Overall how satisfied were you with our technician's performance? *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Overall how satisfied were you with your material delivery? *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Please rate your delivery driver's professionalism. *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Was your delivery correct across products and quantities?

Yes
No

Were your products properly secured and handled to avoid damage?

Yes
No

Would you recommend Colony's equipment services to a colleague? *

Yes
No

We are sorry to hear you were unsatisfied with our equipment services - please take a moment to help us improve by sharing your experience with us. We greatly appreciate your feedback.

Would you recommend Colony to a colleague?

Yes
No

We are sorry to hear we may have missed the mark on this issue - please take a moment to help us improve by sharing your experience with us. We greatly appreciate your feedback as we always strive for a 5-star experience.

Would you like us to follow up with you regarding your experience with us? *

No
Yes

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Name *

Email *

Company Name *

Phone

1776 Colony Road, York, PA 17408
Toll Free: 1-800-221-9577
Local: 717-764-5088
Fax: 717-764-5567

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